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eISSN: 2581-9615 || CODEN: WJARAI || Impact Factor 8.2 ||  CrossRef DOI

Research and review articles are invited for publication in March 2026 (Volume 29, Issue 3) Submit manuscript

Targeted customer classification using machine learning techniques

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Mrs. Vijayajyothi Chiluka, Pravalika Bandi *, Pranathi Enumula, Laxmi Sowjanya Korvi and Varun Teja Seelam

Department of CSE (Data Science), ACE Engineering College, Hyderabad, Telangana, India.

Research Article

World Journal of Advanced Research and Reviews, 2025, 25(02), 174-183

Article DOI: 10.30574/wjarr.2025.25.2.0334

DOI url: https://doi.org/10.30574/wjarr.2025.25.2.0334

Received on 23 December 2024; revised on 01 February 2025; accepted on 03 February 2025

Targeted Customer Classification Using Machine Learning Techniques aims to optimize marketing strategies through data-driven customer segmentation and personalization. Traditional models, often limited by simplistic attributes like income, fail to capture the nuanced behaviors and preferences of diverse customer bases, resulting in static clusters and generalized offers that do not adapt to evolving consumer trends. To address these challenges, this project proposes an advanced model leveraging machine learning for dynamic and precise customer classification. The system employs KMeans clustering to segment customers into distinct groups based on demographic attributes such as age and spending patterns. Following this, a Random Forest classifier is used to predict and classify new customers into these predefined clusters. By tailoring personalized offers aligned with each cluster's characteristics, the system enhances marketing efficiency, improves customer engagement, and drives sales. Implemented using Python-based frameworks and integrated with a user-friendly interface, the model supports seamless data input and real-time predictions. This approach empowers businesses to gain actionable insights and make more informed decisions. Future enhancements include integrating real-time data processing, expanding feature sets, and exploring deep learning techniques to improve segmentation and prediction accuracy further.

Customer Segmentation; Machine Learning; KMeans Clustering; Random Forest Classifier; Personalized Marketing

https://wjarr.com/sites/default/files/fulltext_pdf/WJARR-2025-0334.pdf

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Mrs. Vijayajyothi Chiluka, Pravalika Bandi, Pranathi Enumula, Laxmi Sowjanya Korvi and Varun Teja Seelam. Targeted customer classification using machine learning techniques. World Journal of Advanced Research and Reviews, 2025, 25(2), 174-183. Article DOI: https://doi.org/10.30574/wjarr.2025.25.2.0334

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