The Role of Career Development in Mediating the Influence of Self-Efficacy and Competence on Employee Performance in the Hospitality Industry in Gianyar

Ubud is a popular tourist destination in Gianyar Regency, home to numerous star-rated hotels. The tourism industry, which relies on service as its primary asset, requires competent employees capable of providing satisfactory service to customers. This study aims to determine and analyze the role of career development in mediating the influence of self-efficacy and competence on employee performance in the hotel industry in Gianyar. This study used a quantitative descriptive design, with the research locations being Evitel Hotel and Sabana Hotel Ubud. The study population consisted of all 65 employees at Evitel Hotel and 45 employees at Sabana Hotel Ubud, resulting in a total population of 110 employees. Using a saturated sampling technique, the entire population was sampled. Data were analyzed using Partial Least Squares (PLS) statistical methods. The results of the study indicate that self-efficacy, competence, and career development has a positive and significant effect on employee performance, self-efficacy and competence has a positive and significant effect on employee career development in the hotel industry in Gianyar. Career development mediates the relationship between self-efficacy and employee performance, and career development mediates the relationship between competence and employee performance in the hotel industry in Gianyar. It is recommended that the hotel industry in Gianyar provide more training to employees in accordance with their field of work to strengthen their self-efficacy and improve their competence to achieve optimal performance.