Bridging Public and Business Management Practices in Nigeria: A Comparative Study of Efficiency and Accountability in Service Delivery

This study examines the comparative dynamics of efficiency and accountability between public and business management practices in Nigeria, emphasizing how the integration of managerial principles from the private sector can enhance the quality of public service delivery. Drawing on data collected from government agencies and private organizations across key service sectors, the research employed both descriptive and inferential statistical methods to evaluate performance indicators such as responsiveness, transparency, cost-effectiveness, and customer satisfaction. Findings reveal that private-sector management practices exhibit higher operational efficiency, performance measurement mechanisms, and accountability frameworks compared to their public-sector counterparts. However, public institutions demonstrate stronger alignment with social equity and inclusiveness objectives. The study concludes that bridging the gap between the two management systems through hybrid governance models, performance contracts, and innovation-driven reforms can significantly improve the efficiency and accountability of public service delivery. It recommends adopting best practices in human resource management, digital transformation, and stakeholder engagement as strategic levers for enhancing public-sector performance.