Development of a Psychosocial Support Management System: Leveraging Technology for Enhanced Mental Health Services

This study developed the Psychosocial Support Management System (PSMS) to strengthen accessibility, efficiency, and confidentiality in providing mental health services within a State University. Using a descriptive-developmental research design, the system was created through the Agile Software Development Life Cycle (SDLC) framework with PHP and MariaDB. It features secure online request forms, structured case management, analytics, and Advanced Encryption Standard (AES) encryption to ensure compliance with the Data Privacy Act of 2012 (RA 10173). Usability was evaluated through standardized instruments, which revealed that both system users and clients perceived the platform as highly usable, reliable, and easy to navigate. Findings indicated that the PSMS effectively streamlined psychosocial service processes, improved record-keeping, and facilitated evidence-based decision-making through its analytics dashboard. Moreover, the integration of encryption and access control mechanisms ensured the protection of sensitive information and promoted user trust in the system. Overall, the PSMS demonstrated its potential as a dependable digital platform for managing university-based mental health services. It is recommended that the system be adopted institution-wide and continuously improved through enhancements such as automated notifications and multilingual support to expand accessibility and promote sustainable implementation.