Patient satisfaction on perioperative care among surgical patients at a Tertiary Hospital

Objective: This study aimed to assess the level of Patient Satisfaction on Perioperative care among surgical patients who underwent General surgeries at a tertiary hospital.

Background: Patient satisfaction is a crucial indicator of healthcare quality, especially during the perioperative phase. It encompasses various factors, including the quality of care, communication, staff-patient relationships, and patient comfort. Understanding patients' perceptions of their surgical care can help identify areas for improvement and inform the development of targeted interventions. Furthermore, examining how satisfaction varies across different socio-demographic groups can provide valuable insights for enhancing patient care.

Materials and Methods: A descriptive study was conducted with 147 patients who underwent general surgeries. Data were collected using the Leiden Perioperative Care Patient Satisfaction Questionnaire (LPPSq). Descriptive statistics were employed to summarize patient characteristics, and correlation analyses were conducted to explore the relationship between satisfaction and demographic factors.

Results: The study evaluated perioperative satisfaction in patients with a mean age of 49.93 years (SD ± 14.74), predominantly male (55.10%), and primarily married (89.80%). Key findings revealed that 41.50% of patients had educational qualifications, and 40.82% were employed both of which were positively correlated with higher satisfaction. Significantly, 56.46% of patients had no prior anesthesia experience, while 95.92% received general anesthesia, and 85.03% underwent surgeries lasting more than 120 minutes. Satisfaction scores were highest in the Staff-Patient Relationship domain (mean 53.2) and lowest in the Service dimension (mean 7.28). Overall satisfaction averaged 122.88 (SD ± 6.82), with 91.84% of patients reporting moderate satisfaction.

Conclusion: The findings highlight the crucial role of effective communication and strong staff-patient relationships in enhancing perioperative satisfaction. While overall satisfaction was moderate, improving service quality and providing better patient education about anesthesia could further enhance the patient experience. Additionally, addressing demographic factors is essential for improving patient outcomes and ensuring that interventions meet the specific needs of diverse patient groups.