Natural language processing for social media sentiment analysis in crisis management
Student, Computer Science, University of Virginia, USA.
Research Article
World Journal of Advanced Research and Reviews, 2024, 24(02), 2857-2864
Publication history:
Received on 17 September 2024; revised on 25 November 2024; accepted on 28 November 2024
Abstract:
Social media platforms have become crucial sources of real-time information during crises and emergencies. This research explores the application of Natural Language Processing (NLP) techniques for sentiment analysis of social media data to support crisis management efforts. We present a comprehensive framework that integrates data collection, preprocessing, feature extraction, and machine learning classification to analyze public sentiment during various crisis scenarios. The study evaluates multiple NLP approaches, including traditional machine learning and deep learning models, on a diverse dataset of social media posts related to natural disasters, public health emergencies, and social unrest. Results demonstrate the effectiveness of our proposed methods in accurately classifying sentiment and extracting actionable insights to aid crisis response and decision-making. The findings highlight the potential of NLP-driven sentiment analysis as a valuable tool for crisis managers and policymakers to gauge public opinion, identify emerging issues, and tailor communication strategies during critical events.
Keywords:
Natural Language Processing; Sentiment Analysis; Social Media; Crisis Management; Machine Learning
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Copyright information:
Copyright © 2024 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0