Job stress mediate: Workload on performance
Faculty of Economics and Business, Udayana University, Bali, Indonesia.
Research Article
World Journal of Advanced Research and Reviews, 2023, 19(02), 1335–1343
Article DOI: 10.30574/wjarr.2023.19.2.1733
Publication history:
Received on 18 July 2023; revised on 26 August 2023; accepted on 29 August 2023
Abstract:
This study aims to analyse the effect of workload on employee performance mediated by Job Stress at PT Telkom Access Denpasar. The data collection techniques used in this study used questionnaires, observations and interviews. The sampling used in this study was purposive sampling, which is a data collection technique with certain considerations. The sample used in this study was 112 employees of PT Telkom Access Denpasar. The data collection process uses a questionnaire with answers measured on a Likert scale. Data analysis used in this study using descriptive data analysis and inferential statistical analysis. The analysis technique in this study used the PLS 3.3.9 (Partial Least Square) analysis technique.The results showed that workload has a negative and significant effect on performance. Workload has a positive and significant effect on job Stress. Job Stress has a negative effect on performance and workload has a negative effect on performance mediated by Job Stress. The theoretical implications explain that the results of the study support the main theory underlying this research, namely Job Stress theory.
Keywords:
Workload; Job Stress; Employee; Performance
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Copyright © 2023 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0