Home
World Journal of Advanced Research and Reviews
International Journal with High Impact Factor for fast publication of Research and Review articles

Main navigation

  • Home
    • Journal Information
    • Editorial Board Members
    • Reviewer Panel
    • Abstracting and Indexing
    • Journal Policies
    • Our CrossMark Policy
    • Publication Ethics
    • Issue in Progress
    • Current Issue
    • Past Issues
    • Instructions for Authors
    • Article processing fee
    • Track Manuscript Status
    • Get Publication Certificate
    • Join Editorial Board
    • Join Reviewer Panel
  • Contact us
  • Downloads

eISSN: 2582-8185 || CODEN: WJARAI || Impact Factor 8.2 ||  CrossRef DOI

Research and review articles are invited for publication in March 2026 (Volume 29, Issue 3) Submit manuscript

Improve customer satisfaction by quality functions deployment: Case in Indonesian SMEs

Breadcrumb

  • Home
  • Improve customer satisfaction by quality functions deployment: Case in Indonesian SMEs

Tri Wahjoedi *

Sekolah Tinggi Ilmu Ekonomi Mahardhika, Surabaya, Indonesia.
 
Research Article
World Journal of Advanced Research and Reviews, 2022, 13(01), 700–709
Article DOI: 10.30574/wjarr.2022.13.1.0093
DOI url: https://doi.org/10.30574/wjarr.2022.13.1.0093
 
Received on 22 December 2021; revised on 26 January 2022; accepted on 28 January 2022
 
This paper explores how the quality function deployment (QFD) is used to translate customer needs into technical parameters that will be controlled in the process and ultimately can produce products as customers expect. This research through field observations and brainstorming with representative employees to create house of quality and set recommendation actions. With strong support and commitment to complete actions, resulting in better product quality that shows a gradual shift in product quality from grade B to grade A means that operations are more reliable. Through QFD, it will be known what customers really want, which is the most important customer needs, what can be controlled in meeting customer needs so that customer needs can be met. This paper suggests several approaches and actions that can be of high value especially in the woodworking industries.
 
Customer Need; House of Quality; QFD; Quality; Woodworking
 
https://wjarr.com/sites/default/files/fulltext_pdf/WJARR-2022-0093.pdf

Preview Article PDF

Tri Wahjoedi. Improve customer satisfaction by quality functions deployment: Case in Indonesian SMEs. World Journal of Advanced Research and Reviews, 2022, 13(1), 700-709. Article DOI: https://doi.org/10.30574/wjarr.2022.13.1.0093

Copyright © Author(s). All rights reserved. This article is published under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits use, sharing, adaptation, distribution, and reproduction in any medium or format, as long as appropriate credit is given to the original author(s) and source, a link to the license is provided, and any changes made are indicated.

All statements, opinions, and data contained in this publication are solely those of the individual author(s) and contributor(s). The journal, editors, reviewers, and publisher disclaim any responsibility or liability for the content, including accuracy, completeness, or any consequences arising from its use.

Get Certificates

Get Publication Certificate

Download LoA

Check Corssref DOI details

Issue details

Issue Cover Page

Editorial Board

Table of content

Copyright © 2026 International Journal of Science and Research Archive - All rights reserved

Developed & Designed by VS Infosolution