Implementation of effective communication to realize patient safety in emergency installations
Department of Health Policy and Administration, Faculty of Public Health, Airlangga University, Surabaya, Indonesia.
Review Article
World Journal of Advanced Research and Reviews, 2024, 21(02), 1241–1246
Article DOI: 10.30574/wjarr.2024.21.2.0550
Publication history:
Received on 12 January 2024; revised on 19 February 2024; accepted on 21 February 2024
Abstract:
Communication is one of the factors of patient safety in hospitals. Especially effective communication carried out in the Emergency installations to provide special services to patients in critical conditions. This is important to pay attention to because it has an impact on regulating the number of patients precentages each year. Effective communication with emergency patients requires a specific approach and strategy, which is the focuses on this study. Objective: To identify the appropriate strategies for enhancing effective communication to ensure patient safety in the Emergency Installation. Method: A literature review was conducted using data from two database sources are ScienceDirect and Google Scholar. Results: The results obtained in this research, effective communication in the emergency installations is carried out accurately, completely, clearly, on time, and choosing words that are easy to understand, and pay attention to patients based on age groups and characters as interlocutors so that communication can be effective. Conclusion: Effective communication with patients in the emergency installations is supported by strategies and approaches that include Situation, Background, Assessment, Recommendation (SBAR) and Friendly, Audible, Collaboration (FEEL) to improve patient safety.
Keywords:
Effective Communication; Emergency Installations; Patient Safety; Strategy Communication; SBAR.
Full text article in PDF:
Copyright information:
Copyright © 2024 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0