How does job stress affect job satisfaction and Turnover Intention in Public Hospital, Gianyar, Bali?
Faculty of Economics and Business, Universitas Mahasaraswati Denpasar, Bali, Indonesia.
Research Article
World Journal of Advanced Research and Reviews, 2024, 21(03), 1105–1114
Publication history:
Received on 02 February 2024; revised on 10 March 2024; accepted on 12 March 2024
Abstract:
The desire to change jobs among hospital nurses is a critical issue related to service quality. Nurses have the desire to move if they feel work stress and the level of job satisfaction tends to decrease. Nurses' high stress levels will cause them to feel less satisfied with their work which will ultimately lead to their intention to leave the hospital. This research aims to (1) analyze the influence of job stress on turnover intention, (2) analyze the influence of job stress on job satisfaction, and (3) analyze the influence of job satisfaction on turnover intention. The sample in this study used a proportional sampling technique which was only aimed at nurses in four divisions, totaling 100 people. The data analysis technique uses SEM-PLS.
The research results show that (1) work stress has a positive and significant effect on turnover intention, (2) work stress has a negative and significant effect on job satisfaction, and (3) job satisfaction has a negative and significant effect on turnover intention. This research implies that a low level of stress at work will increase job satisfaction and reduce their intention to leave the hospital, especially as nurses know the consequences of their work.
Keywords:
Job Stress; Job Satisfaction; Turnover Intention; Hospital
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Copyright © 2024 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0