Factors influencing patient’s satisfaction toward primary health care: Systematic review
1 Department of Nursing, Imam Abdulrahman bin Faisal Hospital, NGHA, Dammam, Saudi Arabia.
2 Department of Anesthesia, Imam Abdulrahman bin Faisal Hospital, NGHA, Dammam, Saudi Arabia.
3 Department of Nursing Service, King Abdulaziz Hospital National Guard Hospital, Al-Ahsa, Saudi Arabia.
4 Department of Respiratory Therapy, Imam Abdulrahman bin Faisal Hospital, NGHA, Dammam, Saudi Arabia.
5 Department of Internal Medicine, Imam Abdulrahman bin faisal Hospital, NGHA, Dammam, Saudi Arabia.
6 Physical therapist, Physiotherapy Dept., Imam Abdulrahman Bin Faisal Hospital National Guard,Dammam, Saudi Arabia.
7 Anesthesia technician, Anesthesia Dept., Imam Abdulrahman Alfaisal, NGHA, Dammam, Saudi Arabia.
Review Article
World Journal of Advanced Research and Reviews, 2021, 11(02), 390–396
Publication history:
Received on 20 June 2021; revised on 18 August 2021; accepted on 22 August 2021
Abstract:
Background: PHC position has become increasingly important since it serves as the community's initial and continuing point of contact, acts as a gatekeeper to higher levels of care, and provides coordinated and all-encompassing treatment. The purpose of this study was to evaluate patients' level of satisfaction with the caliber of care they receive at PHC.
Method: We carefully searched Google Scholar, EMBASE, and PubMed for original research publications, we took into account articles that were released between 2013 and 2021. We included studies focusing on patients' perceptions and expressions of satisfaction, and contained information on these topics, as well as aspects of primary care that patients consider important.
Result: Although the included studies reported a high overall level of satisfaction, we discovered that there is a need for quality improvement in the following areas: access to specialized services such as dental clinics, availability of doctors in all specializations, and provision of appropriate diagnostic methods. It was shown that patients' satisfaction was highly correlated with sociodemographic traits like age and gender as well as services like PHC employees and area pharmacies. It is important to consider further that patients place a great importance on the moral character and interpersonal skills of PHC staff.
Conclusion: Specifically at PHC, patient satisfaction in primary care were mostly established by their interactions with the physician.
Keywords:
Primary Health Care; Patients; Satisfaction; Physician; Interaction
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Copyright © 2021 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0