ESG Transparency Dashboards for Mining and Processing: Designing Plain-Language Metrics that Increase Community Trust and Grievance-Resolution Rates

The mining and mineral processing processes create intricate environmental, safety, and social information which in many circumstances remains unreachable to the communities and stakeholders. ESG dashboards (environmental, social, governance) in plain language are an exciting instrument that can help ensure change of technical indicators into actionable and understandable information that may enhance community confidence and speed of grievance redress. In the paper, an ESG transparency dashboard adapted to the situation in the field of mining and processing develops a centrally open schema of measures, applies the principles of visualization and interaction based on literature on human-centered design and risk communication, creates an empirical assessment plan based on iterative UX testing and interrupted time-series analysis, and evaluates the means of control and verification underlying the maintenance of the long-term trust. We replicate the finding that clarity, context, and disclosure cadence in addition to dependable grievance processes can positively enhance times of recognition and resolution of community issues. The paper ends with some practical recommendations on how operators, regulators, and community oversight organizations can pursue the use of standardized, plain-language ESG dashboards without violating local requirements of information.