Elevating patient care through Human Resources (HR) excellence in healthcare organizations
1 Independent Researcher, Nigeria.
2 Hult International Business School, USA.
3 Independent Researcher, Houston, Texas, USA.
4 Independent Researcher, Nigeria.
Review Article
World Journal of Advanced Research and Reviews, 2023, 20(03), 345–362
Article DOI: 10.30574/wjarr.2023.20.3.2439
Publication history:
Received on 17 October 2023; revised on 25 November 2023; accepted on 27 November 2023
Abstract:
This paper delves into the critical role of Human Resources (HR) in enhancing patient care within healthcare organizations. The study's purpose was to meticulously analyze the interplay between HR practices and patient care quality, and how strategic HR management contributes to the overall efficacy of healthcare services. By employing a rigorous literature review methodology, the paper synthesizes a wide range of academic sources, focusing on the evolution of HR practices in healthcare, the impact of these practices on staff and patient satisfaction, and the theoretical frameworks guiding them. The research method involved a strategic literature search, adhering to specific inclusion and exclusion criteria, and a systematic procedure for data collection and synthesis. This approach facilitated a comprehensive understanding of the multifaceted nature of HR in healthcare settings. The main findings highlight the significant influence of HR on patient outcomes, emphasizing the correlation between staff well-being and patient care quality. Effective HR management was found to be pivotal in fostering a positive healthcare environment, enhancing staff capabilities, and ultimately improving patient satisfaction. The study concludes that healthcare organizations must prioritize strategic HR management to elevate patient care quality. Recommendations include focusing on employee engagement, continuous professional development, and cultivating a positive organizational culture. The paper suggests that future research should explore the integration of technological advancements in HR practices and adapt to the changing dynamics of the healthcare workforce. This paper offers a classical and engaging perspective on the indispensable role of HR in healthcare, providing valuable insights for healthcare administrators, HR professionals, and policymakers.
Keywords:
Human Resources; Healthcare Management; Patient Care Quality; Staff Well-being; HR Practices; Healthcare Organizations
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Copyright information:
Copyright © 2023 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0