The effects of dynamic team-building intervention on internal communication in the hospitality industry in Sunyani Municipality, Ghana
Department of Organisation Development and Entrepreneurship, College for Community and Organisational Development, Sunyani, Ghana.
Research Article
World Journal of Advanced Research and Reviews, 2023, 18(03), 1567–1575
Publication history:
Received on 09 May 2023; revised on 25 June 2023; accepted on 27 June 2023
Abstract:
The current study seeks to ascertain how dynamic team-building interventions can improve internal communication in the hospitality industry. The study surveyed 135 respondents from 15 hospitality enterprises in Sunyani Municipality, Ghana, using a communication assessment instrument. The mean organization diagnosis results suggest that the studied organizations' internal communication channels are riddled with delayed and late information delivery, vocally hostile behavior, and a culture of secrecy. As a result, with the study organizations, a dynamic team-building intervention was devised and implemented. The researchers compared the pre-team-building intervention assessment results with the post-team-building intervention assessment results to determine how they changed after the intervention. The data show that the assessment variables recorded an average mean transformation score of 1.8, which is closer to the ideal score of one (1) than the average mean assessment score of 2.4 prior to the team-building intervention. The computational results show that the dynamic team-building interventions were effective in bringing the mean value closer to the ideal score of one (1). Again, the Cohen's d test analysis result of 3.8 demonstrates that the transformation that happened as a result of the dynamic team-building intervention had a significant impact size. Based on the findings, options for dynamic team-building interventions to improve the efficacy of teams in the hotel industry are provided.
Keywords:
Dynamic Team-building; Internal Communication; Hospitality Industry; Organization Development Intervention
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Copyright © 2023 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0