The effect of public service innovation, employee competence, community participation and accountability on the quality of public services in Pematang Serai Village, Langkat
Management Study Program, Universitas Pembangunan Panca Budi, Indonesia.
Research Article
World Journal of Advanced Research and Reviews, 2024, 24(03), 3106-3119
Publication history:
Received on 21 November 2024; revised on 30 December 2024; accepted on 31 December 2024
Abstract:
This research was conducted to find out and analyze the influence of Public Service Innovation, Employee Competence, Community Participation and Accountability on the Quality of Public Service. The location of the research was carried out in Pematang Serai Village, Langkat Regency, North Sumatra. This research method uses a descriptive method with a quantitative approach. The sample used in this study was 100 people who were residents of Pematang Serai Village. The results of data processing were calculated using SPSS v 25 software. The results of the study show that partially Public Service Innovation has a significant positive effect on the Quality of Public Services. Employee Competence has a significant positive effect on the Quality of Public Services. Community Participation has a significant positive effect on the Quality of Public Services and Accountability has a significant positive effect on the Quality of Public Services. Meanwhile, simultaneously Public Service Innovation, Employee Competence, Community Participation and Accountability together have a significant positive effect on the Quality of Public Services. The contribution to this research variable is only 48.0%.
Keywords:
Public Service Innovation; Employee Competence; Community Participation; Accountability; Public Service Quality; Pematang Serai Village
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Copyright © 2024 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0