Postgraduate Program Universitas Negeri Gorontalo, Indonesia.
Research Article
World Journal of Advanced Research and Reviews, 2024, 21(01), 2566-2575
Received on 24 November 2023; revised on 02 January 2024; accepted on 05 January 2024
The study aims to analyze the effect of performance and quality of nursing service on patient satisfaction in the inpatient room of Mokoyurli Hospital, Buol. This research is using a quantitative analytic survey design with a cross-sectional approach. The subject was determined using the Slovin formula and obtained a number of 80 people. Data were collected using a questionnaire and analyzed using univariate, bivariate, and multivariate analysis. The statistical tests used were chi-square and simple regression tests. The results showed that performance and quality of nursing services influence patient satisfaction with a p-value of 0.000. Multivariate analysis showed the dominant factor influencing the satisfaction of patients is the quality of services with an OR value of 33.269. Therefore, it is recommended that the Mokoyurli Hospital conduct training or workshops for health workers to improve the quality of service that must be improved, especially tangibles, reliability, responsiveness, assurance, and empathy, to address patient complaints in the inpatient unit of Mokoyurli Hospital, Buol.
Patient Satisfaction; Employee Performance; Service Quality; Inpatient room
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Sri Zumriyah, Irwan and Sri Manovita Pateda. The effect of the performance and quality of nursing services on the satisfaction of patients in the inpatient room at Mokoyurli Hospital Buol, Indonesia. World Journal of Advanced Research and Reviews, 2024, 21(1), 2566-2575. Article DOI: https://doi.org/10.30574/wjarr.2024.21.1.2651