Effect of career development techniques on employee performance in deposit money banks in Nigeria
1 Department of Management, University of Nigeria, Enugu Campus, Nigeria.
2 Department of Business Administration and Management, Federal School of Statistics, Amaechi Ulor Enugu State, Nigeria.
3 Department of Economics, Enugu State University of Science and Technology Enugu, Nigeria.
Research Article
World Journal of Advanced Research and Reviews, 2023, 19(01), 539–553
Article DOI: 10.30574/wjarr.2023.19.1.1402
Publication history:
Received on 04 June 2023; revised on 11 July 2023; accepted on 13 July 2023
Abstract:
Despite the efforts of stakeholders to improve employee performance in the banking sector through educational programs and trainings, the quality of service delivery in the commercial banks is still suboptimal in Nigeria. The study therefore examined the effect of career development techniques on employee performance in deposit money banks in Nigeria. The research design employed in this study was the descriptive survey research design. The sample size of 231 respondents was drawn from population of the study which consists of 548 employees of Wema Bank Plc, Sterling Bank Plc, First Bank of Nigeria Plc and Access Bank Plc in Enugu State. Research questions were answered using mean and standard deviation. The hypotheses stated were tested using single regression analysis. The empirical result shows that there is a positive and significant effect of induction training on employee quality of service delivery (t-statistics (58.161) > critical value (0.000). Again, the study revealed that there is a positive and significant effect of job rotation on employee punctuality (t-statistics (59.146) > critical value (0.000). The study also revealed that there is a positive and significant effect of formal education on employee transparency (t-statistics (53.984) > critical value (0.000). The study recommended that Management of deposit money banks in Nigeria should invest more in induction trainings as it provides opportunity to both old employees and new hires to learn the ropes of their new jobs and roles thereby enhancing the quality of service delivery.
Keywords:
Career Development Techniques; Employee performance; Deposit Money Bank
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