Digital literacy to improve the quality of state civil apparatus services for the of Indonesia community
1 Department of Master of Management Universitas Pembangunan Panca Budi, Medan, Indonesia.
2 Department of Management, Sekolah Tinggi Ilmu Ekonomi Perdagangan, Padang, Indonesia.
Review Article
World Journal of Advanced Research and Reviews, 2022, 16(03), 446-452
Article DOI: 10.30574/wjarr.2022.16.3.1338
Publication history:
Received on 01 November 2022; revised on 11 December 2022; accepted on 13 December 2022
Abstract:
Extraordinary technological developments have also impacted changes in public services with the use of digital technology in the mechanism of providing public services to the community. Indonesia's desire to become a developed country forces Indonesia to make changes in serving its people, one of which is through digital technology. This research uses a qualitative approach through a descriptive analysis method based on the literature study obtained and then used as analysis material. This study aims to analyze the concept of practical digital literacy in accordance with the application of the quality of public services in Government, especially for the state civil apparatus. There is a digital-based public service design that can be implemented thoroughly for the community and, of course, makes it easier for the community as beneficiaries. The results of this study explain the analysis of eight aspects of digital literacy, which are elaborated with the parameters of the elements of assessing the quality of public government services which can then be used as a design of an integrated digital-based service system.
Keywords:
Digital Literacy; Quality of Service; State Civil Apparatus; Indonesia Community
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Copyright © 2022 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0