Assessment of Delivery of Basic Government Services of Seal of Good Local Governance (SGLG) Awardees in the Province of Pangasinan

This study utilized the descriptive-survey method of research. The primary source of data is the survey questionnaire administered to three (3) groups of respondents. The study was conducted in Pangasinan involving eight (8) municipalities who have been SGLG Awardees for three (3) consecutive years. The respondents of this study were barangay officials, community residents, LGU employees and department heads. The data collected were tabulated, analyzed, and interpreted using various statistical tools using frequency, percentage, and weighted mean. To determine the significant difference in the responses of the three (3) groups of respondents, the Analysis of Variance (ANOVA) was used with Statistics Package for Social Sciences (SPSS) Version 17.0.

Findings revealed that the delivery of basic government services in the areas of Agriculture, Environment and Natural Resources, Housing, Public Works, Public Buildings and Other Facilities, Social Welfare and Development, Information and Communication System, Tourism Facilities, and Other Services and Facilities were assessed by the respondents to be of Moderate Extent. Only the Health Service was assessed by the three (3) groups of respondents as delivered to the Full Extent. Results further revealed that there is no significant difference in the assessment of the three (3) groups of respondents on the extent of delivery of basic services of the SGLG LGU Awardees in the province of Pangasinan.

Relative to challenges faced by the SGLG LGU Awardees in the delivery of basic services, the respondents identified a lack of public involvement in municipal planning and programs as the main challenge while inaccessibility of community for services was the least challenges faced by the SGLG LGU Awardees. The correlation analysis implies that there is a negative relationship between the delivery of services and the challenges faced by the SGLG LGU awardees