Engineering student satisfaction and loyalty: The E-learning effect
Department of Industrial Engineering, University of Diponegoro, Semarang, Central Java, Indonesia.
Research Article
World Journal of Advanced Research and Reviews, 2024, 22(01), 1297–1306
Publication history:
Received on 12 March 2024; revised on 20 April 2024; accepted on 22 April 2024
Abstract:
This study explores the influence of e-learning tools on student satisfaction and loyalty within engineering programs. A survey administered to 67 Syrian engineering students and professors examined their perceptions of e-learning platforms. The results indicate a growing appreciation for e-learning's effectiveness in delivering educational content. The research highlights the particular value of e-learning tools during disruptions to traditional learning, such as pandemics. The study reveals a positive correlation between e-learning use and student academic performance, satisfaction among both students and professors, and a trend towards loyalty to these tools. Based on these findings, the study recommends adaptations in information presentation methods by professors to leverage the capabilities of e-learning tools. It emphasizes the importance of maximizing the potential of these tools and suggests implementing training programs for both students and faculty to enhance e-learning proficiency. The research also underscores the need for continuous curriculum updates to ensure compatibility with evolving e-learning technologies. Finally, the study recommends exploring additional benefits to incentivize continued engagement with e-learning tools by both students and educators.
Keywords:
E-learning; Engineering education; Student satisfaction; Student performance; Educational Technology; Higher education; Online learning; Learning platforms; Customer satisfaction; Customer loyalty.
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Copyright information:
Copyright © 2024 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0